Shipping, Returns and Refund Policy

Shipping, Returns & Refund Policy

Effective Date: 01 May 2025
Business Name: Wholesale Beds & Couches
Website: www.wholesalebedscouches.com

Shipping Policy

1. Delivery Areas:
We o er delivery across South Africa. For deliveries outside major metros or to remote
areas, additional delivery charges and longer lead times may apply.

2. Delivery Timeline:
Standard orders are processed within 1–2 business days.
Delivery lead time is typically 3–7 working days, depending on location and stock
availability.
Bulk or custom orders may require up to 14 working days.

3. Delivery Costs:
Delivery fees are calculated based on order size and destination.
Exact fees will be provided during quotation or checkout.

4. Receiving Goods:
Customers must inspect goods upon delivery.
Any visible damage must be reported immediately to the driver and logged on the
delivery note.
We require a signed POD (Proof of Delivery) for all deliveries.

Return Policy

1. Return Eligibility:
Returns are only accepted under the following conditions:
Goods were delivered damaged or defective.
Goods were incorrectly supplied.
Return request is submitted within 48 hours of delivery.

2. Non-Returnable Items:
Custom or made-to-order items
Goods damaged after delivery due to mishandling or poor storage
Used or soiled beds, couches, or mattresses

3. Return Procedure:
Email
info@wholesalebedscouches.com with your order number, photos of the issue,
and a brief explanation.
Our team will assess the return request and respond within 2 business days.
If approved, we will arrange collection or request that you return the goods to our
nearest depot.

Refund Policy

1. Approved Refunds:
If a return is approved and goods are collected in their original, unused condition, a full
or partial refund may be issued.
Refunds will be processed to your original method of payment within 5–7 business days
of return approval.

2. Deductions:
In some cases, a handling or restocking fee of up to 15% may apply for returned goods.
Delivery and return shipping costs are non-refundable unless the error was ours.

3. Order Cancellations:
Orders can be cancelled before dispatch with no penalty.
If the order has been dispatched, a return process must be initiated after delivery.

Need Help?

For any shipping, return or refund inquiries, please contact:
📧
info@wholesalebedscouches.com
011 948 6022
📍
13 Kliprivier Rd, Olifantsvlei 327-Iq, Johannesburg South, 2091